How will we receive our digital rewards?
BackerKit, our fulfillment partner, will distribute your digital rewards directly to the email address to which your order is registered on the estimated schedule provided on our campaign page.
Last updated: February 07, 2023 08:11
Will these rewards be exclusive to BOOM! Deluxe Pre-Order customers?
The Single Issue Variants (both BOOM! Deluxe Pre-Order and BOOM! Elite editions), Hardcover Editions (both Standard and Foil-stamped), Collectible Boxes, Hand Terminal Prop Replica, and Frameable Star Maps as well as our Day One Bonus Item and unlocked Stretch Goal rewards will all be completely exclusive to BOOM! Deluxe Pre-Order customers.
BOOM! Studios reserves the right to offer BOOM! Deluxe Pre-Order items in extremely limited quantities via other direct sales channels at a later date. The most likely example of this is if a limited tier does not completely sell out during the Kickstarter campaign. However, rest assured that BOOM! Deluxe Pre-Order customers will receive their copies first, all limited tiers are strictly limited to the quantity advertised in this campaign (excluding artist proofs), and that no BOOM! Deluxe Pre-Order item or package will be offered for less than the price available through this campaign. More importantly, this is the first and only chance to make sure your copy is reserved and accounted for via pre-order.
Last updated: February 07, 2023 08:11
What will the shipping costs be?
Shipping will be charged via BackerKit after the end of the campaign during the survey period. See the Shipping & Fulfillment section of our campaign page for additional details. These costs are estimates based on the information currently available and will be charged through BackerKit, after our fulfillment partners communicate the best shipping rates available to us at that time.
Last updated: February 07, 2023 08:11
Why am I being charged an additional amount for international customs?
Customs are the sovereign law of a country on imports or exports. Any duties, taxes, and customs clearance fees that may be levied on a reward as a result will be the responsibility of the backer.
Please note that Total Shipping costs reflect the total you will pay for shipping and handling for your reward(s). For international orders, please note that your country might have additional VAT fees or customs duties for which BOOM! Studios will not collect in advance. You will be 100% responsible for any of those fees should they be applied, and BOOM! Studios will not refund any international orders that are refused due to VAT or customs fees beyond our control.
Last updated: February 07, 2023 08:11
When and where do I provide my shipping info?
Once the project is successfully funded, we will reach out with a survey via BackerKit to request all of the information needed to fulfill your rewards, including your shipping address. We will post updates on the campaign as surveys become available. Additionally, we will reconfirm your shipping address prior to releasing each shipping wave.
Last updated: February 07, 2023 08:11
I have moved since the campaign was completed. How do I update my mailing address?
Please find any recent email from the campaign such as the “Confirmation” email. At the bottom, you will see a link that says “Manage My Pledge.” This will take you to the pledge manager where you can update your address.
Please note: We will issue multiple notices when fulfillment for this campaign is imminent. If you fail to update your address before your rewards are shipped and they are delivered to an incorrect or previous address, BOOM! Studios will be unable to refund or replace your order, due to the limited quantities manufactured and expense incurred in doing so. You are responsible for maintaining the accuracy of your own address and mailing information in order to receive your purchase.
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I missed filling out my survey. What should I do?
Please email us at [email protected] with your full name and backer #.
Last updated: February 07, 2023 08:11
When will I be charged for my pledge?
After the Kickstarter campaign ends, Kickstarter will charge you for your pledged amount. If there are any problems with your payment method, Kickstarter will reach out to you to have the issue corrected and your payment charged.
Any add-ons or upgrades added to your pre-order after the Kickstarter campaign ends during the survey period will be charged through BackerKit.
Last updated: February 07, 2023 08:11
I used my Apple ID and did not receive my survey. What can I do?
Please email us at [email protected] with your full name and backer #. Apple ID does not recognize Kickstarter, and is a known issue. If possible, please try another email address. Please refer to Kickstarters support page for more help.
Last updated: February 07, 2023 08:11
This campaign is taking too long for fulfillment and I would like a refund. What is your refund policy?
Due to the nature of this pre-order campaign, we are unable to offer refunds. All of the items described within this campaign are extremely limited in nature and expensive to produce. As such, once your order is received, we will be unable to process a refund. BOOM! Studios does everything within its power to ensure timely shipping and comply with originally estimated fulfillment dates, although those can and frequently do change based on a variety of real-world factors (including manufacturing and shipping delays) beyond the company’s control. Additionally, Kickstarter cannot process payments or refunds once your credit card has expired.
Last updated: February 07, 2023 08:11
I’m a comic shop owner, independent bookstore owner, or other retailer. Can I get the Kickstarter editions for my store?
Yes! Any retail partner who wishes to carry the Kickstarter products in their store can contact us directly about purchasing these items at wholesale. Please contact us directly at [email protected] to inquire about wholesale pricing options.
Last updated: February 07, 2023 08:11
This project looks great and is already funded! Does that mean the writer, artist, colorist, letterer, and rest of the creative team will be seeing page rate increases or proper profit participation for their contributions to the project?
Like the rest of the Kickstarter community, BOOM! cares deeply about fair compensation for creative talent. As such, the creators involved in the making of The Expanse: Dragon Tooth will all be receiving industry-standard royalties based on sales of their work, including those made through this pre-order campaign. This is in addition to the rates they were paid when the work was first commissioned. In other words, the creative talent will benefit directly from your support of this campaign.
Last updated: February 07, 2023 08:11
Is James S.A. Corey involved in this project? Are the stories told in The Expanse: Dragon Tooth official?
Yes. BOOM! Studios and the creative team on The Expanse: Dragon Tooth are working directly with both James S.A. Corey to develop this series, as well as TV studio Alcon Television Group, who developed the television series.
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How do the items offered through this BOOM! Deluxe Pre-Order campaign differ from what will be available in comic shops, bookstores, and online elsewhere?
The standard softcover collected editions will be available through our other distribution channels. However, the only way to pre-order these editions as a complete set of all 3 graphic novel collections, which will then be mailed out around the time of the wide release, is through this BOOM! Deluxe Pre-Order campaign. Our more premium, limited editions will be available exclusively through the BOOM! Deluxe Pre-Order initiative due to format, price point, or limited quantity and not offered through our traditional channels. Any retail partner who wishes to carry these premium, limited editions may contact us directly to purchase copies at wholesale.
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How many pages are in each issue and collected volume of The Expanse: Dragon Tooth?
The final page count will be determined after the campaign’s conclusion, but each issue will feature a minimum of 22 pages of story content in a 32 page comic book. Each collected edition will be at least 112 pages. Both comics and collected editions will be printed at standard comic book trim size (approximately 7”x10”) and in full color.
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Why aren’t there any less expensive pre-order options in this campaign?
The focus of any BOOM! Deluxe Pre-Order campaign is twofold – (1) introducing fans of some of the most beloved franchises in the world to the limitless medium of comic storytelling, and providing a complete, satisfying reading experience and (2) giving those fans an opportunity to secure some of our most premium, most limited editions for their collections. That being said, for The Expanse: Dragon Tooth campaign, we are offering a sampling tier (Tier 1 at $30) for fans who want to dip their toes into the world of comics. If you prefer to sample The Expanse: Dragon Tooth in even a smaller increment (either a single comic or collected edition), you can find details about other pre-ordering options from comic shops and bookstores on our website here: https://www.boom-studios.com/the-expanse-dragon-tooth-pre-order/
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What if I want to pre-order two different tiers?
If you are interested in pre-ordering a limited tier, we recommend pre-ordering that limited tier as it may sell out during the campaign. You will be able to add any unlimited items as Add-Ons, either during the campaign or through BackerKit after the campaign. If you are interested in ordering more than 1 limited tier, we will make any unsold quantities available through BackerKit as Add-Ons after the campaign ends. If you wish to ensure you can pre-order two different limited tiers during the campaign period, you will need to create a second Kickstarter account and place two separate pre-orders.
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Will shipping be combined for multiple items in an order?
Yes, where possible our fulfillment partner will combine pre-ordered items to reduce shipping costs. BOOM! Studios and our fulfillment partners reserve the right to send multiple shipments to reduce the likelihood of any rare or limited-edition items from being damaged in transit.
Last updated: February 07, 2023 08:11
Can I overpledge ahead of time to set aside funds for Add-On item(s) during the survey period?
Yes! You can always overpledge on Kickstarter. When we conduct the survey through BackerKit, those funds will be available to you in your account and can be applied to Add-On items.
Last updated: February 07, 2023 08:11
The tier I wanted to pre-order is no longer available. What can I do?
Unfortunately, we are unable to open tiers that have sold out. While many of the tiers are unlimited in quantity, the more exclusive tiers are limited in nature in part to ensure their collectibility.
We may decide to unlock new limited edition tiers during the course of the campaign, or other pre-order customers may change their mind and adjust their orders, so if there is a sold out tier you have your eye on, you’ll want to check back on the campaign page frequently.
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I’m interested in one of the limited edition tiers that feature signed products. Do you provide a Certificate of Authenticity?
Yes! BOOM! Studios will provide a certificate of authenticity to verify any signatures are authentic.
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Can any of the signatures be personalized?
No, unfortunately we cannot accommodate requests for personalization.
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What is the difference between the various “metal box” editions?
Great question! Each metal box edition, in addition to reflecting a different faction within The Expanse universe, is limited to a different quantity – the “Inner” box is limited to 400 units, the “Belter” box is limited 200 units, the “Protogen” box is limited to 100 units, and the “Rocinante” box is limited to 25 units. So the first difference is the rarity of each edition!
Additionally, each box will have a uniquely colored finish, which will match the foil enhancements on the limited edition hardcovers that come with the box. Our planned Stretch Goals include additional potential upgrades, embellishments, and enhancements.
Finally, beginning with the “Belter” box, each progressively rare set, also comes with a set of increasingly rare The Expanse: Dragon Tooth comic books.
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What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.